How will I receive my products?
You will receive an email link which will grant you access to the download of your files. Need we remind you to use a real email and to make sure there's no typos in your address? Of course, since this is the help section, and we have to make sure to eliminate everything that stands between you and the goods!
I didn’t receive my download links or login code!
Our emails will be sent automatically after your purchase or in the moment you click the login button to access the download center. If you didn't receive yours, it probably got stuck in your SPAM filter, your mailbox is full or you made a typo. We noticed that some corporate and .edu addresses are having problems receiving some or any of our emails. Recently, some Yahoo, AOL and hotmail users also reported problems. Please get in touch with a different email address.
Why can't I log in at the courses page?
Before signing in for the first time, you will need to create an account with your purchase email address so that we know it is really you and not a robot. Just click on the "Create Account" button. Make sure you use the email address you provided during checkout!
ACIDBITE, help me! I can’t unzip my downloaded files!
Don't worry, dear fellow filmmakers, it happens pretty often that ZIP files cannot be opened with the Mac OS Archive Utility or Windows Unarchiver. We recommend using the free software KEKA (on Mac) or 7zip (on Windows), which are much better anyway.
What software are these effects compatible with?
Our Overlay and Texture packs are compatible with all software capable of multiple video layers and the ability to change Blending Modes. This includes Adobe Premiere, After Effects, Final Cut Pro X, Davinci Resolve, Sony Vegas, etc. They also go great with sushi and a light wine.
Some of our pre-built timeline transition packages currently only work in Adobe Premiere Pro and Final Cut Pro X. This is indicated in the product description.
How do I install the packs?
Our packs aren’t plug-ins you have to install but video files you import just like regular footage and work from there. We do this to make sure that they are compatible with as many video editing softwares as possible.
So, simply drag and drop the asset folder into your project and follow the tutorial we provide with the pack.
The project files or XML don’t work with my editing software!
Please keep your software more or less up to date. We can't support older versions
I only see offline files when I open your projects/XMLs!
You’ll need to show your editing software where to find the files used for the transitions. We created them on a different computer with a different file structure. Simply relink the clips to the files you downloaded to your hard drive.
Can I use this on any kind of project?
Literally every project you can imagine. Your newest feature film about superheroes with problems. Commercials. Or the creepy music video you made for your gran’s birthday. Just be sure to read our Content License Agreement. Click here for details.
Let’s say I purchased the Complete Acid Collection, will I get access to all future product releases as well?
Great are the owners of the Complete Acid Collection, for they get access to all the products released up to the date of the purchase. Let us sing the praise of them also getting access to a code for 25% off – meaning discounted pricing for all future products for life! All hail Complete Acid Collection and its owners!
Quick, inform me about your return policy!
Since digital downloads are pretty irrevocable, all sales are final!
How will I receive my invoice?
Great question! It will be sent automatically to the email address provided after completing the purchase.
What sorcery is this? I cannot place an order.
Let’s see what works besides “turning it off and on again”:
- Please empty your cache and cookies or
- use a different web browser and try placing the order again.
If you're a friend of additional security measures (such as Verified by Visa or MasterCard's SecureCode), please turn off your web browser's popup blocker as the mentioned security is executed via a popup window. Just don’t forget to reactivate your blocker afterwards. Some bad popups out there.
Help! I have a technical problem with the application of your product.
Let’s solve this as quickly as possible. Please contact us directly: firstname.lastname@example.org
Speaking of contacting us:
We are always interested in everything you produce with our assets. Means if you’ve published a project, you have two options: Letting us know about it so we can feature you on our channels. Or not letting us know. In this case, we still might stumble across your project online, liking it so much that we’ll constantly keep asking if we can feature it.
Let’s talk money: Which payment methods do you support?
All orders placed in our online store are processed by Stripe and Paypal.
They (and therefore, we) currently support the following of their payment methods: Credit Card and Paypal. Unsurprisingly.
I have purchased the same product twice by accident.
Hmmm, “by accident”. No problem. Please contact our Costumer Support: email@example.com
Oh no, the promo code that I am trying to use is not being accepted.
We’re constantly warning our customers of buying gritty promo codes from suspicious looking dudes. Wait, you didn’t? Then your promo code has either expired (which is likely), has already been used up (which is a shame) or is no longer available (which is a rare technicality, sorry).
I need to download the files again, but the link in my e-mail is no longer valid!
We will occasionally update the download links to prevent piracy (Arrr!). As a result, the links in your order confirmation mail will no longer work. Please login to your user account. The links there will always be valid.